Cookie Policy
In short: we only use cookies and similar storage that are strictly necessary to run ViviMail securely. We do not use analytics, tracking or advertising cookies, so we don't need to ask for your consent. If that ever changes, we will ask you first.
1. What cookies are
Cookies are small files a website stores in your browser. Similar technologies, such as your browser's local storage, work in a similar way. UK law (the Privacy and Electronic Communications Regulations) allows strictly necessary cookies without consent, but requires us to tell you about them.
2. Cookies and storage we use
| Name | Where | Purpose | Duration |
|---|---|---|---|
__Host-vm_session | app.vivimail.co.uk | Keeps you signed in. Secure, HTTP-only, not readable by scripts. | Until you close your browser, or up to 90 days if you choose "Keep me signed in" |
__Host-vm_staff | app.vivimail.co.uk | ViviMail staff only: keeps the staff session while they help a customer. | Until the end of that support session |
vm-mailbox:* (local storage) | app.vivimail.co.uk | Remembers which mailbox you last opened in webmail. | Until you clear it |
vm_return_to (session storage) | app.vivimail.co.uk | Returns you to the right page after signing in to a ViviMail app. | 15 minutes, or until you close the tab |
vm-cookie-notice (session storage) | vivimail.co.uk | Remembers that you dismissed the informational notice. Dismissal is not consent to optional cookies. The previous local-storage preference is removed. | Until you close the tab |
vm-compose-toolbar (local storage) | app.vivimail.co.uk | Remembers your choice to show or hide the formatting toolbar in webmail. | Until you change the setting or clear browser storage |
3. Cookies set by our providers
- Cloudflare protects our websites and may set security cookies such as
__cf_bmto tell people from automated traffic (30 minutes). The robot check on our sign-up page is Cloudflare Turnstile, which does not use advertising cookies. See Cloudflare's cookie policy. - Stripe sets its own cookies on Stripe's payment and billing pages (on stripe.com), to process payments and prevent fraud. See Stripe's cookie policy.
4. Controlling cookies
You can block or delete cookies in your browser settings. If you block the cookies above, you will not be able to sign in to ViviMail, but the rest of our website will still work.
5. More information
See our Privacy Policy, or contact hello@vivimail.co.uk.